Terms of service

1. Scope of these terms

These terms apply to quotations, orders and deliveries of jewelry supplied by TRI GEM JEWELRY, based in Qingdao, China, to business buyers such as importers, wholesalers and brands. They do not apply to consumer purchases made through a retail channel.

An order is accepted when we confirm it in writing by email or by countersigned purchase order. Where a signed sales contract exists, that contract prevails over these terms; where the two conflict, the contract applies to the order it covers.

2. Orders and quotations

A quotation states the styles, quantity per style, finish, packaging, unit price, currency and its validity period. Because silver is priced by weight, the quotation also states the metal price basis; an order placed after the validity period is re-quoted.

Bulk production starts after the sample is approved and the deposit is received. Changes requested after confirmation may change the unit price, the lead time or both, and are confirmed in writing before they are implemented.

3. Payment terms

The quotation states the deposit percentage, the balance amount and when the balance falls due. Unless agreed otherwise in writing, the balance is settled before shipment.

Bank charges and any intermediary fees are borne by the buyer. If an invoice remains unpaid after the agreed due date, production or shipment may be suspended until payment is received.

4. Production and delivery

Production lead time is confirmed after sample approval and depends on quantity, finish and packaging. Dates given before sample approval are estimates and are updated when the order is confirmed.

Delivery is made on the Incoterm stated in the quotation; risk passes according to that Incoterm. Each shipment includes a commercial invoice and packing list, and any test or compliance documents that apply to the order.

Visible damage or a quantity shortage should be reported within 7 days of delivery, with photographs and carton references, so it can be checked against the packing records.

5. Intellectual property

Logos, artwork and designs supplied by the buyer remain the buyer’s property, and the buyer confirms that it holds the rights to use them. We use them only to produce and pack the order.

We do not reproduce a third-party protected design on request. Where a custom mold or tooling is made, cost, ownership and reuse terms are stated in the quotation or contract.

Photographs and samples produced for an order may be used in our internal quality records; any public use requires the buyer’s written permission.

6. Limitation of liability

If goods do not match the approved sample or the confirmed specification, we will repair, replace or credit the affected units. The remedy is agreed after the goods and the sample are inspected together.

We are not liable for indirect or consequential losses, including lost profit, lost sales or retail markdowns. Our total liability for an order is limited to the invoiced value of the affected units.

The buyer is responsible for confirming the labeling, testing and documentation required in the destination market and for communicating those requirements in writing before production.

7. Termination

Either party may terminate an order by written notice if the other party commits a material breach and does not remedy it within 15 days of notice.

On termination the buyer pays for finished goods, work in progress and materials committed to the order. Goods already produced to the approved specification may be delivered against payment.

8. Governing law

These terms are governed by the laws of the People’s Republic of China. The parties will first attempt to resolve a dispute by negotiation; if that fails, the dispute is submitted to the competent court at the seller’s place of business, unless a signed contract provides otherwise.

9. Contact

Questions about these terms, a quotation or an existing order can be sent through the contact form on this site. Include the order reference and the style codes so the message reaches the right team.