Packaging & shipping
Packaging and shipping
Every order ships in packaging that protects the finish and presents your brand, with documentation ready for customs.
Packaging
Standard packaging options
Protective bag
Anti-tarnish bag with desiccant and a printed SKU label
Jewelry pouch
Suede or microfiber pouch in the size agreed for your order
Gift box
Rigid box with your logo, quoted per order
Custom insert card
Printed insert card in your brand colors
Custom
Custom packaging
Branded packaging is quoted per order based on quantity and materials.
Logo and artwork files are supplied by your brand team; our packaging supplier confirms print requirements before a proof is issued.
Packaging production time is confirmed with our team before the order is placed, because printed items are usually the longest lead item in a launch.
Custom packaging requires confirmation of artwork, quantity and lead time before quotation.
Shipping
Shipping methods
| Express | Quoted per destination; transit confirmed per route |
|---|---|
| Air freight | Quoted per destination; used for larger orders |
| Sea freight | Quoted per destination; longer transit, lower cost per kg |
| Incoterms | Agreed per order and stated in the quotation |
| Free shipping | Orders over $500 ship free |
Carrier list and transit times vary by destination; the final route is confirmed in the quotation. Orders over $500 ship free.
Carton data
Carton information
| Carton dimensions | Confirmed per order from the packing list |
|---|---|
| Carton weight | Confirmed per order after packing |
| Units per carton | Confirmed per order by style and packaging type |
| Labeling | SKU and size label on each bag; carton label to your instructions |
Carton figures are confirmed by the packing team for each order.
Before dispatch
Packing and dispatch checks
- Quantity counted against the packing list
- Style, size and SKU labels matched to the order
- Bag seal and desiccant checked on a sample of units
- Carton weight and dimensions recorded
- Commercial invoice and packing list attached
A packing audit is completed before the carton is sealed; the record travels with the shipment.
Customs
Customs and documentation
Commercial invoice and packing list are prepared for each shipment.
Duties and taxes follow the shipping terms agreed in the quotation.
FAQ
Shipping questions
Which shipping methods do you use?
Express courier, air freight and sea freight are quoted per destination. The method, cost and delivery window are confirmed in the quotation, and orders over $500 ship free.
How is shipping cost calculated?
Freight depends on total weight, carton dimensions, destination, service level and the Incoterm agreed in the quotation. Packaging changes carton size, so it is quoted together with the jewelry.
Can you ship to a warehouse, 3PL or Amazon FBA?
Yes. Provide the warehouse address, labeling requirements and any appointment or ASN process; the packing team confirms the labels and documents before dispatch.
What documents come with a shipment?
Each shipment includes a commercial invoice and packing list. Test reports, material declarations or compliance documents are added when they apply to the order and the destination market.