Frequently asked questions

Our minimum order is 6 styles at 12 pcs per style, and mixed styles can be combined in one order. Orders over $500 ship free; our sales team confirms the final quantity with you.

Stock samples are subject to availability. Custom samples follow design approval, and sample fees and timing are confirmed in the quotation because both depend on the model and the finish.

Yes. The 6-style minimum can be spread across categories such as rings, earrings and necklaces. Each style still needs 12 pieces, and the mixed order is quoted as one shipment.

Send category, quantity per style, finish, target market, packaging and required delivery window. Reference images help; a clear photo of the finish removes most sampling ambiguity.

Yes. New brands follow the same process as established buyers: brief, quotation, sample approval, then bulk production. The 6 styles at 12 pieces minimum applies to first orders.

Yes. Repeat orders reference the original specification and approved sample, so no new setup is needed. Plating and packaging choices are confirmed again at the time of the repeat quotation.

Production lead time is confirmed with our sales team after sample approval, based on quantity, finish and packaging. Printed packaging is usually the longest lead item, so confirm artwork early.

Color, size, plating and packaging are customizable per order, with OEM/ODM support. Custom CAD work is available for new designs; changes are cheapest at CAD stage, before a mold is made.

For custom designs, yes. A dimensioned CAD file and render are prepared for review after the brief is accepted, and the render is approved before a casting prototype is made.

Changes are possible before casting. Once casting or plating has started, a change means rework or a new mold, and both are quoted with the extra time before the change is accepted.

Mold cost is quoted separately for custom designs, and ownership and reuse terms are confirmed in the quotation or contract before the mold is made.

Samples are approved on measurements, weight, plating colour, setting security, clasp or post function and packaging. The approved, photographed sample becomes the reference for the bulk inspection.

Express courier, air freight and sea freight are quoted per destination. The method, cost and delivery window are confirmed in the quotation, and orders over $500 ship free.

Freight depends on total weight, carton dimensions, destination, service level and the Incoterm agreed in the quotation. Packaging changes carton size, so it is quoted together with the jewelry.

Yes. Provide the warehouse address, labeling requirements and any appointment or ASN process; the packing team confirms the labels and documents before dispatch.

Each shipment includes a commercial invoice and packing list. Test reports, material declarations or compliance documents are added when they apply to the order and the destination market.

We ship to most markets through express couriers and freight forwarders. Confirm the destination in the inquiry so the quotation includes a workable route and the documents your customs broker expects.

Every order is checked against the approved sample before packing and dispatch, covering incoming material, in-process inspection, final inspection and a packing audit.

Units that do not match the approved specification are reworked or replaced before shipment. Both parties verify the reference sample when the order is confirmed, so the acceptance standard is agreed up front.

Yes. Buyers can appoint an inspection company before packing or dispatch. Share the inspection standard and timing with our team so the goods are ready and accessible.

Reports are shared when they exist for the relevant material and finish. We do not publish a test conclusion without a valid report for that production version.

We work to the nickel release limits that apply in the destination market and arrange testing where it is required. We only describe goods as nickel-free when a valid test report supports that claim.

The quotation states the deposit percentage, the balance timing and the accepted payment method. Deposits are confirmed before production, and the balance is settled according to the agreed terms.

The invoicing currency is stated on the quotation. Because silver is priced by weight, the quotation also states its validity window for the metal price.

For EU orders we provide manufacturer details and confirm the responsible person information that has to appear on the product or packaging, together with the batch or model identifier.

Yes. Supply the required text and layout with the packaging artwork; the proof is approved before printing, and the printed result is checked on a production sample.