Quality
Quality and compliance
Every production lot passes incoming material checks, in-process inspection and a final pre-shipment review. Results are recorded and shipped with the order.
QC process
How we inspect every order
Incoming inspection
Silver content, alloy and findings are checked on arrival
In-process inspection
Casting porosity, joint strength, setting security and surface defects
Final inspection
Finish, plating, weight and dimensions checked against the approved sample
Outgoing inspection
Quantity count, SKU and size labeling, packaging condition, carton seal
Inspection checklists are confirmed per project; the details above apply to standard orders.
Materials testing
Material and nickel release testing
| Test item | Method | Status |
|---|---|---|
| Base material | Incoming silver checked against the confirmed material specification | Confirmed per order |
| Nickel release | Testing arranged when the destination market requires it | Confirmed per market |
| Plating thickness | Plating checked against the finish specification agreed in the quotation | Confirmed per order |
| Casting quality | Visual and magnification check before finishing | Checked in-house |
No test conclusion is published until a valid report is provided.
Plating
Plating thickness
| Finish | Thickness target | Inspection | Typical wear point |
|---|---|---|---|
| Rhodium over 925 silver | Thickness target agreed per style in the quotation | Colour and coverage checked on every lot; thickness recorded on a plated sample | Shank, clasp and post contact points |
| Gold plating over 925 silver | Thickness and colour target agreed per style in the quotation | Colour matched to the approved sample; coverage checked at edges and joints | Raised surfaces and areas in constant contact with skin |
| Oxidised (blackened) silver | Patina depth agreed on the approved sample | Contrast reviewed against the approved sample before assembly | Raised areas by design; recesses hold the patina |
Thickness values depend on the confirmed finish specification and are recorded per lot.
Market compliance
Compliance documentation
Compliance documents depend on the destination market and the materials in your order. Our team confirms the required documents with you before production.
Retail packaging can include the material, origin and care information requested for your market.
For EU orders the packaging normally carries the manufacturer name and address, the EU responsible person details, a batch or model identifier and the care information for the material. We confirm those fields with you before the packaging proof is approved.
This section describes process only. It is not legal advice and must be reviewed by our legal team before publishing.
Reports
Inspection report samples
Material specification
925 silver material details confirmed with the order
Request reportInspection record
Pre-shipment inspection record shared with the order
Request report
Reports are only shared when available for the relevant material and finish.
Certificates
Certification wall
Certificates and test reports are not published on this site. Ask our team which documents are available for your market.
Performance
Defect handling and rework
| Inspection standard | Inspection criteria are agreed per order before production, using the approved sample as the reference |
|---|---|
| Defect handling | Defective units are reworked or replaced before shipment; affected units are recorded by style and defect type |
| Rework policy | Rework is completed against the approved sample specification, then re-inspected before packing |
| Record keeping | Inspection records are kept with the order and shared on request with the shipment documents |
We do not publish a defect-rate percentage. Inspection records for each order are kept and shared on request with the shipment documents.
FAQ
Quality questions
How do you control quality?
Every order is checked against the approved sample before packing and dispatch, covering incoming material, in-process inspection, final inspection and a packing audit.
What is your defect policy?
Units that do not match the approved specification are reworked or replaced before shipment. Both parties verify the reference sample when the order is confirmed, so the acceptance standard is agreed up front.
Can I book a third-party inspection?
Yes. Buyers can appoint an inspection company before packing or dispatch. Share the inspection standard and timing with our team so the goods are ready and accessible.
Do you provide test reports?
Reports are shared when they exist for the relevant material and finish. We do not publish a test conclusion without a valid report for that production version.
Is your silver nickel-free?
We work to the nickel release limits that apply in the destination market and arrange testing where it is required. We only describe goods as nickel-free when a valid test report supports that claim.